Refund Policy

At MediumRareGoods, we understand the importance of customer satisfaction when it comes to purchasing vintage and rare collectibles. We strive to provide accurate descriptions and high-quality products, but we also recognize that sometimes things may not meet your expectations. That's why we offer a hassle-free return and exchange process to ensure your peace of mind.

Returns and Exchanges 
If you are not completely satisfied with your purchase, you can initiate a return or exchange within a reasonable timeframe from the date of delivery. Simply contact our customer support team, and they will guide you through the process.

Eligibility
To be eligible for a refund or exchange, the item must be in its original condition, unused, and with all tags and packaging intact. We cannot accept returns or exchanges for items that have been damaged, altered, or are missing any parts.

Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will initiate the refund process. If there is an error on MRG's behalf, we will refund the purchase in full upon receiving the return. If the return is not due to our error, we are able to issue store credit. Please note that it may take some time for the refund to be processed and reflected in your original payment method.

Store Credit
Alternatively, we offer the option of store credit instead of a refund. Store credit can be used towards future purchases on our website and never expires. It's a great way to explore more of our unique vintage and rare collectibles.

Non-Refundable Items
While we strive to accommodate all returns and exchanges, there are certain items that are non-refundable, such as personalized or customized items, etc., as well as items purchased during special promotions or clearance sales. Please carefully review the product description before making a purchase.

Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our friendly customer support team. They are available to assist you and provide further clarification.

At MediumRareGoods, we are committed to ensuring your satisfaction with every purchase. We want you to feel confident and excited about adding unique vintage and rare collectibles to your collection. Shop with us today and experience the joy of owning a piece of history!